8/8/2023 0 Comments Zen desk price increase![]() ![]() Now _that_ is a bad user interface - I challenge any remedy user out there to argue differently. Anyways, the point is Jira _evolved_ into an issue tracker from a defect tracker, in much the same way quicken evolved into an accounting package from a personal finance tool.Īnyways, as One who just spent four years using (and dearly loving) jira, and is now having to suffer the absolutely and utter agony of "Upgrading" to a Remedy ITIL suite, I can tell you that the Jira interface is a delight compared to this godawful web interface in Remedy. Now we're going to inaccurate to completely polar opposite of reality - Jira was originally meant to go head-head with Bugzilla - Jira is a take off of GoJira, which is an alias for Godzilla, from which Bugzilla is named courtesy of Mozilla. Uhm, it has a world class workflow _editor_.ĥ) "Trying to track a trouble Ticket, which is what Jira was originally designed for". I find it hard to believe your virtual machine is slower. Perhaps your Issue database is a lot larger than ours. But our 8 Gigabyte Hard Disk, 2 Gigabyte Memory virtual machine currently has 45,000 issues that it's tracking, and searches come back pretty much instantly. Jira _did_ start off as a "Software Defect Tracker", and, if you look closely, you can still see the DNA in the product, but, with things like issue-type-screen schemes, and custom workflows - you really can make it look like whatever you want. Slowly, but surely, Jira is going to a consistent role/schema/custom field mechanism format for managing issues. This is one of those times.ġ) "These have all been tacked in and the fact that they are all an afterthought really shows through in how you setup and manage JIRA projects." Very, very, rarely do I burst out in complete and utter laughter to the point at which I actually drop my Laptop. Of course I cannot know how much different it would be if they did not provide such a public discussion area, but it seems now they have provided a universal entry point into the user-mob that they must actually maintain. ![]() Many of the users would not know about the complaints and discussions on twitter, and there competitors would not be getting so much attention if it were not directly linked and discussed on their page. The main issue here is that all of the users who are first discovering the issue have no time to think about how it truly effects there business, but are only tossed into a frenzy of doubt and anger. I also don't think such a backlash would be felt if originated from elsewhere, even from many other sources. This would only hurt further, and from what we have seen so far here, ZenDesk has left all the comments intact. I don't believe that the avoiding the creation of a public forum on your service's site is surpessing information and communications though, but I will agree that once one is made it must be dealy with judiciously and should not have its contents purged or modified after the fact just because they are not in the companies best interest. Any purging of comments would only further feed the fire and damage there PR as you mentioned. ![]() My main argument is now that they have allowed public comments and such backlash occurred, they cannot feasibly double back on it. If they just had lower prices for the little guys they'd have got us. We ended up using eSupport (which is a complete piece of shit) and now we have a different set up of support users, we could justify the cost of ZenDesk given the current size and set up of the company but now we're locked in to eSupport! His response was "Oh, you guys can have it for free for 6 months!", and I said "But then we'll be locked in, and have to pay heaps in 6 months time." I said it was too much for the small guys, and not high enough for the big businesses who pay ridiculous amounts of money for software services (Joel Spolsky has a post on this somewhere.). The starting price was a bit rich for how small we were and I met the head evangelist and told him I thought the pricing was a bit off. They always pitched themselves as 'for the small smart guys' with all the 37s type philosophies that were popular at the time.Īnd I looked at the product and thought "Wow, this product is actually quite nice!".īut we had 5 staff and only one full time support person, but everyone needed an account. ![]()
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